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Welcome to Action Assist

Action Assist is an innovative online subscription offering which provides organisations with a secure encrypted web-based platform for the management of operational processes and data storage on the internet. The tool reduces the administration burden on stakeholders in the day to day operational running of the organisation and clearly assigns responsibility and accountability to all users.

Maintenance Notice

Please be advised that Action Assist will be unavailable due to scheduled maintenance from 18 August 2019 14:00 to 18 August 2019 18:00.

We apologise for any inconvenience.

Kind regards

Action iT (Pty) Ltd

Action Assist is currently undergoing maintenance.
Please try again later.

Recent Updates

To view the recent updates, please click here. Follow us on Twitter to keep up to date.

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Action Assist Modules

Action Assist can help your organisation in:

Complaints Management

Complaints Assist facilitates organisational management of complaints. Complaints can be received by one or more staff m...

Case Management

Case Assist assists organisations with the management and clearing of various types of investigations. The identified ca...

Document Management

Document Assist acts as a repository of electronic copies of the organisation's documentation. The Module Administr...

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Date Module Update
14 Jul 2019 Risk Assist (ver. 2) A minor UI update has been made to the Departmental Owners setup functionality to improve clarity on what access each of the administrator settings allow. (Assist Update Ref AA-114)
14 Jul 2019 IDP Two updates have been made to the IDP module:
(1) A bug has been fixed which prevented the Edit KPI form from displaying all the linked Projects, where more than 1 project had been linked to the KPI. (Assist Update Ref AA-141);
(2) Project Import functionality has been updated to better handle links to Expected Results as well as to improve performance and speed during import. (Assist Update Ref AA-140)
14 Jul 2019 mSCOA Library An Export button has been added to the Manage > Edit > Segment page which generates a CSV document of all the line items in the Segment which can be allocated to KPIs/Projects, including their GUID, Long name and Short name (Assist Update Ref AA-138-1)
19 May 2019 Individual Performance 2018/2019 (ver. PM4) The Bonus Scale functionality within the Individual Performance 2018/2019 module (module version PM4) has been expanded to allow for multiple custom Bonus Scales to be created on the module so that each Employee can have the correct Bonus Scale assigned to their Scorecard (or no Bonus Scale if necessary). To add new Bonus Scales, go to Setup > Defaults > Bonus Scales within the module. To change the Bonus Scale assigned to a Scorecard, go to Scorecards > Edit and click the "Bonus Scale" button associated with the relevant Scorecard.
12 May 2019 Individual Performance 2018/2019 (ver. PM4) The Individual Performance 2018/2019 module (module version PM4) received a number of enhancements:
- Custom Core Competencies can now be added in Setup > Lists > Core Competencies. For ease of use, the Core Competencies have been grouped into Categories which can also be managed via the Setup > Lists page.
- The Assessment Scoresheet & Feedback View pages have seen a number of small modifications to make it clearer what the status of the Assessment is. The Scorecard Information section in the top left corner has been expanded while a new Assessment Status section has been added in the top right.
- A Module Preferences section has been added to Setup > Defaults. This section allows you to customise some of the module settings for your organisation's environment and policies. The settings currently available allow you to (a) enable/disable the Core Competency Questionnaire functionality in the Scoresheet when completing the Final Review (disabled by default); and (b) choose to auto-populate the Final Review Scoresheet score input fields with the Average Moderators Score (enabled by default).
06 May 2019 Individual Performance 2018/2019 (ver. PM4) A bug has been fixed which prevented the scores for Job Activities Library functions saving on the first submission of an assessment scoresheet.
24 Mar 2019 IDP The IDP module has been updated to take advantage of the new Nickname field available in the mSCOA Library module.
24 Mar 2019 mSCOA Library To improve the integration with other Assist modules, a new field, Nickname / Alias, has been added to the mSCOA Library module. Where a Nickname is available, other modules, which link to the mSCOA Library, will display the Nickname field rather than the full account path.
24 Mar 2019 Employee Assist A new field, ID Number, has been added to the Employee information to assist with matching existing users and employees when implementing automatic integration with an HR provider.
03 Mar 2019 Action Dashboard A new Action Dashboard has been launched. You can switch between the dashboard layouts by going to Main Menu > My Profile.
13 Jan 2019 SDBIP (ver. 5B) Bugfix: Addressed an issue in the graph reports that caused the graph to fail if the values in the Group By option selected included a line break.
02 Dec 2018 IDP Import functionality has been added to Projects. You can now import Projects via a CSV file when creating a new IDP. To access the Import function, look out for an "Import Projects" button next to the "Add Project" button.
25 Nov 2018 Master Setups / Financial Years A Financial Year Ref or Code column has been added to Master Setups > Financial Years. This column is required to facilitate financial integration between Assist and any 3rd party service provider. This column must be updated before any financial integration can commence.
11 Nov 2018 Individual Performance 2018/2019 (ver. PM4) Fixed Reports have been added, including a Status Report, Performance Report and Bell Curve. The reports can be drawn for the whole organisation or filtered for specific managers, departments, job levels etc. These reports are only available to users with "Report" user access.
11 Nov 2018 Individual Performance 2017/2018 (ver. PM3) Fixed Reports have been added, including a Status Report, Performance Report and Bell Curve. These reports are only available to users with "Report" user access.
11 Nov 2018 Individual KPIs (ver 1) The Adobe Flash based graphs were disabled in response to the latest browser updates by Google Chrome. The Graph Reports can now only be drawn in Java format.
11 Nov 2018 SDBIP (ver. 5B) The Adobe Flash based graphs were disabled in response to the latest browser updates by Google Chrome. The Graph Reports can now only be drawn in Java format.
11 Nov 2018 Helpdesk The Assist Helpdesk was updated to fix a bug in the email sending relating to transferred helpdesk requests.
14 Oct 2018 System Reports The Server Uptime / Outages Report has been updated to accommodate a new integration method from the service provider (Alertra). A statistical snapshot has also been added showing the Outages, Downtime and Uptime over various time periods.
14 Oct 2018 IDP (v3) Minor user interface changes to the New section.
09 Oct 2018 Individual Performance 2017/2018 & 2018/2019 A new "Feedback View" page is now available in the Assessments section.
12 Aug 2018 Individual Performance 2018/2019 Individual Performance for the 2018/2019 financial year is now available (version PM4). This version sees many upgrades from the priod year version including, amongst others:
- Scorecards are now linked to Employee Jobs (as defined in the Employee Assist module) which allows the new scorecards to be created more easily if an employee changes jobs within the organisation;
- View All user access has been added to allow the Performance Manager to review all employee scorecards;
- Printing of scorecards has been made more user friendly with certain system elements now hiding when a scorecard is printed along with the addition of a space for the employee and their manager to sign the scorecard;
Further updates are planned in the coming months.
12 Aug 2018 My Profile The Shortcuts section of the My Profile page has been updated to more clearly define the purpose of the "Display all shortcuts" tick box which governs the size of the shortcuts box on the front page action dashboard. The tick box has been renamed to "Limit Shortcuts box to only display 1 row at a time" and the default setting has been changed from the limited display (limit shortcuts box to 1 row) to display all (set shortcuts box to be big enough to display all selected shortcuts).
12 Aug 2018 General Fixed a bug in the Print Page link in the footer.

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Action Assist is currently undergoing maintenance.
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